30-day satisfaction guarantee
If you’re not happy with your purchase, contact us within 30 days of delivery at contact@getnuviawellness.shop and we’ll work with you on a return or replacement.
Conditions for return
• The item must be in its original condition and packaging
• Proof of purchase is required
• Return shipping may be the responsibility of the customer unless the item arrived damaged or defective
Damaged or defective items
If your item arrives damaged or doesn’t work as described, contact us immediately with photos. We’ll send a replacement or issue a full refund at no cost to you.
Refund processing
Once we receive and inspect your return, we’ll notify you. Approved refunds are processed to your original payment method within 5–10 business days.
Non-returnable items
For hygiene reasons, we cannot accept returns on items that have been used extensively or show signs of significant wear.
How to start a return
Email contact@getnuviawellness.shop with your order number and the reason for the return. We’ll guide you through the process.