How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 7–15 business days depending on your location. You’ll receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Currently we ship within the United States. We’re working on expanding.
Is shipping really free?
Yes — shipping is included in the price you see. No surprises at checkout.
How do I use the massager?
Drape it around your neck and shoulders, adjust the straps to your comfort, and select your preferred intensity and heat setting. Most people find 15 minutes per session is ideal.
Can I use it every day?
Yes. Many customers use it daily as part of their evening routine. We recommend sessions of 15–20 minutes.
Is it safe?
The device is CE certified. However, if you are pregnant, have a pacemaker, or have a serious neck or spinal condition, please consult your doctor before use. Do not use on broken or irritated skin.
What’s your return policy?
If you’re not satisfied, contact us within 30 days of delivery and we’ll help you with a return or replacement. See our Refund Policy for details.
How can I contact you?
Email us at contact@getnuviawellness.shop — we typically reply within 24 hours.
